Legal
Privacy Policy
Last updated 21 September 2026
The short version
The scoring tool on this site runs entirely in your browser. Your answers and your numbers are never sent to us. If you become a client, we handle your customers’ data only to fight your disputes, and we never sell it.
Who we are
Rebound AI, contactable at support@withrebound.com.
The evidence scorer
Everything you enter into the calculator and the assessment is processed in your own browser and stored only in your browser’s local storage, so we can carry your numbers between pages. It is never transmitted to us or to anyone else. Clearing your browser data removes it.
What we collect on this site
- Analytics and advertising. If you arrive from an ad, we record which ad it was so we know what is working. We use the Meta Pixel, which sets cookies and may share limited event data with Meta. This runs only when advertising is active.
- Booking and forms. If you book a call or submit the intake form, you give us your name, email and business details. Those are handled by Google (Calendar and Forms) under their terms.
- Server logs. Our host records standard request data, including IP address, for security and reliability.
We do not sell personal information, and we do not share it for cross-context behavioural advertising beyond the ad measurement described above.
Client data
When you engage us, you give us read access to your payment processor and, where relevant, your other business systems. Through those we process information about your customers — names, email addresses, IP addresses, purchase records and support history.
We are a processor of that data, acting on your instructions. Specifically:
- We use it only to defend your disputes and to advise you on preventing them.
- We never sell it, and never use it for our own purposes.
- Access keys are encrypted at rest. We ask only for permissions that let us read and respond to disputes — we cannot see your balance or move money.
- You can revoke our access at any time, from your own dashboard.
- We keep dispute records for 24 months, because card networks can reopen cases. After that they are deleted. On request we will delete your data within 30 days of the engagement ending, except where we must keep records by law.
Clients with customers in the EU, UK or California should sign our Data Processing Addendum. Ask and we will send it.
Who else touches the data
We use a small number of service providers to run the business — hosting, email, calendar and scheduling, communication, and AI services used to help assemble dispute evidence. Each processes data only to provide their service to us. We will name our current providers on request.
Your rights
Depending on where you live, you may have the right to access, correct, delete or export your personal information, to object to processing, and to withdraw consent. Email support@withrebound.com and we will respond within 30 days. If you are an end customer of one of our clients, contact that business first — the data is theirs, and we act on their instructions.
Cookies
We use only what is needed to run the site, plus advertising measurement when campaigns are live. Your browser settings can block cookies; the site and the scorer both work without them.
Children
This is a service for businesses. We do not knowingly collect information from anyone under 18.
Changes
If we change this policy we will update the date at the top. Material changes affecting existing clients will be sent to them directly.